Maintain visible presence, complete defined patrols, observe and document exceptions, and notify the authorized contact according to the escalation matrix.
- Report on time in approved uniform and equipment.
- Review pass-down and current property instructions.
- Patrol designated areas at the defined interval.
- Document each round and any exception observed.
- Preserve the chain of command for non-emergency issues.
- Do not create or alter property policy.
- Do not enter restricted areas without authorization.
- Do not represent an observation as a confirmed fact.
- Do not delay emergency notification when life or safety is at risk.
- Emergency: contact 911, then the designated property and KDI contacts.
- Urgent exception: notify the designated property contact and KDI supervisor.
- Routine issue: document in the activity report for management review.
Primary entrance • parking areas • amenity perimeter • service area • management-defined exception locations.
Complete the report, identify unresolved items, deliver the pass-down, and remain until properly relieved when the scope requires relief.
